Terms And Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Jillaroo indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Jillaroo.

Jillaroo reserves the right to make changes to this site and these terms and conditions at any time.


By ordering or registering on Jillaroo you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at sales@jillaroo.com.au and we will remove you from marketing communications. 


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Jillaroo reserves the right at any time after receipt of your order to accept or decline your order for any reason. Jillaroo reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our Credit and Fraud Avoidance Department. We may require additional verifications or information before accepting any order. Jillaroo is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Jillaroo.


Stock levels

Stock levels may vary, not all stock is available at the store at all times. If an item is not in stock it still can be purchased, we will order it in and ship it as soon as possible. We will contact to clarify the order if needed.



Jillaroo is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received. 



The delivery times provided by Jillaroo are estimates only. Jillaroo will not be held accountable for late deliveries or loss or damage relating to late deliveries.

In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. Jillaroo can not be held responsible for incorrectly entered delivery addresses. Jillaroo is not responsible for any damages to items in transit once dispatched from our warehouse.

Acceptance of the goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

Change of address

Jillaroo cannot be held responsible for an incorrect address being entered on your order.

Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.


We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information. 


International Customs charges

Some orders may incur a customs or import duty charge. Jillaroo do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Jillaroo will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Jillaroo will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.



All warranties offered are the manufacturer’s warranties and not that of Jillaroo.

Please note that the colours of the Product may vary slightly from those displayed by your computer monitor.

Please note that the Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights and remedies on you which cannot be excluded, restricted or modified (“Non-excludable Rights”). Notwithstanding any other term in this Agreement, Jillaroo does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.


Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate.

Flat Rate Shipping

Prices are subject to change with an increase if shipped outside of a Metropolitan area or in remote regional areas. Jillaroo will contact you prior shipping your order.

Refunds & returns

Returns must be in as new condition unless faulty.

Faulty goods will be dealt with as per the manufacturer’s warranty.

Special return offers apply to individuals only.

We recommend sending returns via registered post as we do not accept responsibility for lost items.

We will happily exchange or refund your item provided the item and its packaging is in its original condition with the original tags attached.

See below for the time frame your exchange or refund must be made in:


  • Exchanges (full price items) – 30 days from date of purchase

  • Exchanges (sale items) – 15 days from date of purchase

  • Refunds (full price items) – 30 days from date of purchase

Refunds and returns are not available on free promotional items. Refunds are not available for sale items.


Order cancellations

If notified before goods have been dispatched, Jillaroo can accommodate order cancellations. If items have been shipped, Jillaroo reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.


Copyright and Trademark Notice

This site is owned and operated by Jillaroo Leisure trading as Visduct Pty Ltd unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Jillaroo.

All software used on the site is the sole property of Jillaroo trading as Visduct Pty Ltd or those supplying the software. 

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. 

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Jillaroo trading as Visduct Pty Ltd prior written permission. 

All rights not expressly granted herein are reserved. 

Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Typographical errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Jillaroo shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Jillaroo shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Jillaroo shall immediately issue a credit to your credit card account in the amount of the charge.



This site may contain links to other sites on the Internet that are owned and operated by third parties.

You acknowledge that Jillaroo is not responsible for the operation of or content located on or through any such site.



Promotions cannot be linked or used in conjunction with one or another offer at any stage unless otherwise specified. 



Jillaroo Leisure trading as Visduct Pty Ltd (Jillaroo Leisure) is committed to protecting the privacy of your personal information.

Jillaroo collects limited personal information about individuals. The primary purpose is generally in connection with supplying our products to your business, or to assess any application for credit. We may also use the personal information for another purpose such as for direct marketing purposes to improve the products and services provided by Jillaroo to you. You may choose not to receive such communications at any time.


Our usual process of collecting personal information is to collect the personal information directly from you. We may also collect personal information from other sources, such as, from paid search providers, through referrals from individuals or other entities, through marketing (including direct marketing) and business development events, from third party providers and suppliers, from list purchases, from your suppliers or creditors, or from other credit providers. We will only collect the personal information from these other sources if it is necessary to supply our products to your business, to assess any application for credit, or if you have instructed us to collect your personal information from those sources.


The information is usually collected before and during the course of supplying the products or providing services to you and your business.

We may also need to collect other kinds of personal information from you in order to supply our products to your business or to assess any application for credit. It is not possible to exhaustively list all kinds of personal information collected. The kinds of personal information we may collect include: sensitive information about whether you are a member of a professional or trade association, contact information, credit information, banking details, date and place of birth, your gender, and any other personal information required to supply our products to you or your business.


If you do not provide us with the requested information, we cannot supply to you or your business. We do not usually disclose your personal information to other entities. We may disclose your personal information to overseas entities as part of supplying goods to you or providing related services to you in the most efficient way. These entities are located in the United States of America. We will take all reasonable steps to ensure that the overseas entities use the personal information in a way that is compliant with the Australian Privacy Principles and other relevant privacy laws.


In limited circumstances, we might also disclose your credit information to a credit reporting body. The credit reporting bodies we disclose to are Veda Advantage Ltd and Dun and Bradstreet (Australia) Pty Ltd and you can contact them through their websites at www.veda.com.au and http://dnb.com.au/ respectively. Veda and Dun and Bradstreet may include the information we disclose to them in reports provided to other credit providers to assist those credit providers in assessing your credit worthiness.

If you fail to meet your payment obligations in relation to the credit we provide you or if you commit a serious credit infringement, we may disclose this to Veda or Dun and Bradstreet. You can request that Veda or Dun and Bradstreet not use your information for the purposes of pre-screening of direct marketing by another credit provider. You can also request Veda or Dun and Bradstreet not use or disclose credit reporting information about you, if you believe on reasonable grounds that you have been, or are likely to be, a victim of fraud.


If you have any queries or require more information about our Privacy Statement, please contact us at:

Jillaroo trading as Visduct Pty Ltd

ABN: 87 167 965 077

327 Macdonnell Road Clontarf QLD 4019

Email: sales@jillaroo.com.au

Phone: 1800 726 679